Refund policy
We want you to feel confident in your RIAs. That's why we encourage you to try your new pair in the conditions you play in and make sure it's right for you.
RIA Eyewear accepts eligible returns and exchanges initiated within 30 calendar days of delivery, with extended return deadlines for qualifying holiday purchases. Return and refund terms differ for non-prescription and prescription eyewear, as explained below.
For step-by-step instructions, visit our Returns, Exchanges & Refunds page.
Extended Holiday Returns — 2026
Eligible orders placed between November 9 and December 15, 2026, including sale purchases, may be returned or exchanged through January 15, 2027, or within 30 days of delivery, whichever is later.
This extension applies to eligible U.S. and Canadian orders, including prescription eyewear. All standard return conditions remain in effect, including prescription-specific refund terms and country-specific return shipping policies.
Orders placed beginning December 16, 2026, follow our standard return policy of 30 calendar days from delivery.
U.S. Non-Prescription Returns & Exchanges
Eligible non-prescription purchases, including eyewear, accessories, replacement lenses, and sale items, may be returned or exchanged within 30 calendar days of delivery, or within the extended holiday return period described above when applicable.
We encourage you to test your eyewear during play. Please treat it with care and return it in good condition, without noticeable damage. We ask that you include the original case, microfiber cloth, accessories, and packaging where available.
Return shipping is free for eligible U.S. returns.
How to Start a Return
- Visit our Returns Portal.
- Enter your order information and select the item you'd like to return.
- Choose your available return or exchange option and follow the instructions provided.
- Use your prepaid return label to ship your item back to RIA.
Return labels are valid for 28 days after they are issued. Please ship your return before the label expires. If you encounter a technical or carrier issue, contact our team for assistance.
Exchanges
Our Returns Portal supports exchanges for eligible variations of the same product, such as a different frame color.
If you'd like to exchange your eyewear for a different frame model, please initiate a return of your original pair and place a new order for your preferred model.
Non-Prescription Refunds & Store Credit
For eligible non-prescription returns, you may select:
- Refund to your original payment method: Receive a refund of the eligible merchandise amount paid.
- Full store credit: Receive the eligible merchandise amount paid as RIA store credit, which does not expire.
Refunds are processed after the returned merchandise is received and processed. You'll receive confirmation when your refund has been issued. The time required for funds to appear in your account depends on your payment provider.
Original outbound shipping charges, including paid expedited shipping, are not refundable, except where required by law.
Prescription (RX) Returns & Exchanges
Every RIA prescription pair is custom-made. Prescription returns are handled directly by our RX team rather than through the standard Returns Portal.
If your prescription eyewear isn't right for you because of fit, style, lens color, or personal preference, please contact our team within 30 calendar days of delivery to initiate a return or exchange. Eligible holiday purchases qualify for the extended return period described above.
Prescription eyewear must be returned in good condition.
RX Refund Options
- Refund to your original payment method: Receive the merchandise amount paid, less a $95 custom-lens fee per returned RX pair.
- Full store credit: Receive the full merchandise amount paid as RIA store credit, with no custom-lens fee deducted. Store credit does not expire.
The custom-lens fee helps partially cover the cost of manufacturing prescription lenses that cannot be reused or resold.
RX Exchanges
Prescription exchanges are coordinated directly by our RX team. The $95 custom-lens fee is not charged for an eligible RX exchange.
Any difference in price between the original and replacement product will be reviewed and calculated by our team. Replacement prescription eyewear is subject to prescription compatibility review and standard production timelines.
RX Return Shipping
For eligible U.S. prescription returns, our RX team will provide a prepaid return shipping label and instructions.
For prescription manufacturing issues, visual concerns, or lab remakes, please use our RX Issue & Lab Check form.
For full prescription ordering, cancellation, and support details, please review our RX Policy.
Canadian Returns & Refunds
RIA currently accepts international orders from Canada. Eligible Canadian non-prescription and prescription returns may be initiated within 30 calendar days of delivery, or within the extended holiday return period described above when applicable.
For preference-based returns, Canadian customers are responsible for arranging and paying for return shipping. Please contact our team to receive return instructions before shipping your item.
Canadian non-prescription returns are eligible for a refund of the merchandise amount paid to the original payment method or full merchandise store credit.
Canadian prescription returns follow the same RX refund options described above, including the $95 custom-lens fee per pair for refunds to the original payment method. Full merchandise store credit is available without that fee.
If RIA shipped an incorrect or damaged product, please contact our team so we can coordinate an appropriate resolution, including return shipping where applicable.
Original international outbound shipping charges are generally non-refundable for preference-based returns. Refunds of import duties and taxes depend on applicable laws and the way those charges were collected and processed.
Gift Returns & Gift Cards
Gift recipients may request an eligible exchange or store credit through our gift-return process. Refunds to the original purchaser's payment method are not issued directly to gift recipients through this process.
Purchased gift cards are final sale except as required by applicable law.
For purchases paid with gift cards, store credit, or a combination of payment methods, eligible refunds are generally returned to the corresponding original payment methods.
Damaged, Defective, or Incorrect Items
If you receive an incorrect or damaged item, please contact our team so we can review the issue and help determine an appropriate resolution.
Manufacturing defects may also be covered under our Warranty Policy.
For any issues with prescription eyewear, including warranty concerns, please submit our RX Issue & Lab Check form.
Need Help?
For questions about returns, exchanges, refunds, or your order, please contact us at team@riaeyewear.com.