Non-Prescription Returns & Exchanges
How to Start a Return
To return a non-prescription product, visit our Returns Portal within 30 days of delivery.
Follow the instructions to initiate your return and receive a prepaid return shipping label. Once your return is initiated, you have 28 days to drop off your package with the designated carrier.
We encourage you to test your eyewear during play. Please take reasonable care of your pair and return it in good condition, free of noticeable scratches or damage. Include the original case, cleaning cloth, and packaging whenever possible.
Exchanges
Different color or variant: You can exchange your eyewear for another available variant of the same product through our Returns Portal.
Different frame style: To switch to another model, please return your original purchase for a refund and place a new order for your preferred pair.
Refunds & Store Credit
For eligible non-prescription returns, you can choose:
-
Refund to your original payment method: Receive a refund for the merchandise amount paid.
-
Store credit: Receive the full merchandise amount paid as RIA store credit that never expires.
Refunds are processed after your return arrives at our fulfillment center. You'll receive a confirmation once your refund has been issued. Please allow additional time for your bank or payment provider to post the credit.
Original outbound shipping charges are non-refundable.
Prescription (RX) Returns & Exchanges
Because prescription eyewear is custom-made, RX returns and exchanges are handled directly by our team rather than through the standard Returns Portal.
Please contact team@riaeyewear.com within 30 days of delivery to initiate an RX return or exchange.
You can choose from the following options:
-
Refund to your original payment method: Receive the amount paid, less a $95 custom-lens fee per returned RX pair.
-
Full store credit: Receive the full merchandise amount paid as non-expiring RIA store credit, with no custom-lens fee deducted.
-
Exchange: Work with our RX team to exchange your pair without the $95 custom-lens fee. Price differences between products may apply.
For U.S. RX returns, our team will provide a prepaid return shipping label.
For additional information about prescription eyewear, including prescription issues and remakes, please review our RX Policy.
Canadian Returns
RIA accepts returns from Canada within 30 days of delivery.
Canadian customers are responsible for arranging and paying for return shipping. Please contact team@riaeyewear.com for return instructions.
Canadian customers have the same merchandise refund and store-credit options as U.S. customers, including the applicable $95 custom-lens fee for prescription refunds to the original payment method.
Original outbound shipping charges are non-refundable.
Gift Returns & Exchanges
Received RIA eyewear as a gift?
You can initiate a gift return or exchange through the Gift Returns option in our Returns Portal.
Gift recipients may choose an eligible exchange or RIA store credit. Refunds to the original purchaser's payment method are not available through the gift-return process.
Gift Cards
Gift card purchases are final sale, except where otherwise required by applicable law.
Need Help?
For assistance with a return, exchange, or refund, please contact our team at here.