Once an order has been placed we are unable to make any changes directly to that order. If your order has not been shipped, please contact our support team to cancel your original order and place a new order. If your order has alread been shipped, please see our help center for assistance returning the order to us once it has arrived.

Standard Shipping: Please allow 24-48 hours for order processing. Once your order is passed off to the carrier, it could take up to 48 hours for the tracking link to be updated.

Uprgaded Shipping (UPS Ground, FedEx 2Day and Overnight): Orders placed by 3pm EST will ship the same day. Orders placed after 3pm EST will ship the Following day. Expected delivery date provided at checkout.

All shipments are sent from San Diego, California. Orders ship between Monday and Friday, excluding holidays.

This depends on the shipping service selected and your shipping address. Once your order has shipped, here are the estimated delivery times:

• USPS (Standard): ~4-6 business days
• UPS Ground: ~3-6 business days (estimated delivery date provided at checkout)
• FedEx 2Day: ~2 business days (estimated delivery date provided at checkout)
• FedEx Standard Overnight: 1 business day (guaranteed by FedEx) (estimated delivery date provided at checkout)

Once your order is passed off to the carrier, it could take up to 48 hours for the tracking link to be updated. Once your order is in transit, there may be a few days between updates to the tracking link.

There are 3 common resolutions that we see when a package can't be located:

1) The package was left directly in your mailbox (it is a small box) or in a parcel locker.

2) The package was left in a neighboring mailbox. If there are other mailboxes next to yours, please check those mailboxes or check with a neighbor directly.

3) The carrier sometimes scans packages prematurely - please allow 24-48 hours to see if the carrier delivers the package.

If you still cannot locate the package after 48 hours, please contact us and we will help resolve the issue. customers to better understand your products or policies

We want you to put your new eyewear to the test and really make sure it is for you, so our return and exchange policy lasts up to 30 days for non-RX products and we invite you to try them out before making your decision. However, if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be returned in the original packaging with all of the accessories included.

To initiate a return, please visit our returns page here.