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FAQ
When will my order ship?
Delivery times depend on your shipping method, destination, and when your order leaves our fulfillment center in Las Vegas, Nevada.
Estimated transit times for standard and expedited shipping are available in our Shipping Policy.
Please remember that estimated transit times begin after shipment and do not include order processing.
When will my order arrive?
Most non-prescription orders are processed within 1–2 business days, Monday through Friday, excluding holidays.
For FedEx 2Day and FedEx Standard Overnight orders placed before 3 PM Eastern Time (ET) on business days, we aim to process and ship your order the same day.
Processing times may be longer during periods of high order volume.
My package says delivered, but I can't find it. What should I do?
First, check your mailbox, parcel locker, building's package area, and any other delivery locations around your address. It's also worth checking with household members or neighbors who may have received the package.
If you're still unable to locate your order, please contact our team with your order number.
We'll review the available delivery information and help determine the next steps.
Can I change my order or shipping address?
If you need to change your order or shipping address, please contact our team as quickly as possible.
We may be able to request certain changes before your order is fulfilled, but changes and cancellations are not guaranteed once processing begins.
Once a shipping label has been created, we're generally unable to modify the shipment.
Prescription orders have separate cancellation and modification requirements. Please refer to our RX Policy.
When will my prescription order ship?
RIA prescription eyewear is custom-made by our U.S. partner lab and typically requires 15–30 business days of production after your approved order has been completed at checkout.
Once production is complete, your order ships via complimentary FedEx Express within the U.S.
You'll receive tracking information when your order ships. For additional details, please review our RX Policy.
What is your return policy?
RIA offers a 30-day return and exchange window from the date of delivery, with free return shipping within the U.S.
Prescription eyewear has separate refund terms.
Visit our Returns, Exchanges & Refunds Policy for full details and instructions.
