Warranty Coverage
RIA Eyewear stands behind the quality and craftsmanship of our products. All RIA prescription and non-prescription eyewear is covered by a one-year limited warranty against manufacturing defects, beginning on the original purchase date.
Examples of manufacturing defects that may be covered include:
- Broken or malfunctioning hinges caused by a manufacturing defect
- Frames that crack or break under normal use due to a manufacturing defect
- Lenses that do not fit or remain securely mounted in the frame due to a manufacturing defect
- Lens tab chipping, cracking, or webbing under normal use
- Peeling or flaking of lens or frame coatings caused by a manufacturing defect
- Defective hardware, including screws and nose pads
All warranty claims are subject to review and approval by our team.
The warranty period begins on the original purchase date. Receiving a replacement product does not restart or extend the original one-year warranty period.
What's Not Covered
Our manufacturing warranty does not cover:
- Scratched lenses or normal wear and tear
- Accidental damage, including eyewear that has been dropped, crushed, sat on, or otherwise mishandled
- Damage caused by improper cleaning or exposure to harsh chemicals
- Fading or discoloration resulting from normal exposure or improper care
- Lost or stolen eyewear
If your eyewear is damaged outside the scope of our manufacturing warranty, our team may still be able to help you explore repair or replacement options.
How to Submit a Warranty Claim
Non-Prescription Eyewear
To submit a warranty claim for non-prescription RIA eyewear:
- Submit the warranty claim form on this page. Include your order number, a description of the issue, and photographs of the affected product.
- Our team will review your submission and contact you with the appropriate next steps.
- If your claim is approved, we'll arrange an appropriate repair or replacement and provide return shipping instructions if your original eyewear needs to be sent back.
Approved non-prescription warranty replacements typically ship within 2–3 business days after approval, subject to availability and processing requirements. Shipping transit time is additional.
Prescription (RX) Eyewear
Prescription eyewear is covered by the same one-year manufacturing warranty, but all RX claims must be handled through our dedicated prescription support process.
If you experience an issue with RX eyewear, please submit our RX Issue & Lab Check form rather than the standard warranty claim form.
Our RX team and partner lab will review the issue and determine the appropriate next steps.
Because prescription lenses require specialized manufacturing and mounting, approved RX warranty replacements may require our standard 15–30 business-day production period, plus shipping.
For additional information, please review our RX Policy.
Warranty Replacements & Discontinued Styles
For approved warranty claims, we'll generally provide a replacement in the same style and color when available.
If your original product has been discontinued or is unavailable, our team will work with you to determine an appropriate alternative, which may include a comparable replacement or store credit.
Warranty replacements do not extend the original warranty period.
Scratched Lenses & Accidental Damage
Although scratched lenses and accidental damage are not covered by our manufacturing warranty, we understand that accidents happen.
If you need replacement lenses or assistance with damaged eyewear, please contact our team to discuss available options.
You can also explore available non-prescription lenses in our Replacement Lenses collection.
Prescription replacement lenses must be professionally mounted by our lab. Please use the RX Issue & Lab Check form for prescription eyewear concerns.
Need Help?
If you're unsure whether an issue is covered under warranty or need assistance with your eyewear, please contact us at team@riaeyewear.com.
We're happy to help you determine the appropriate next steps.
Submit a Non-Prescription Warranty Claim
Complete the warranty claim form below to submit an issue with your non-prescription RIA eyewear.