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How Can We Help?

Frequently Asked Questions:

Product

We currently make 2 styles - Model One and Reflex. They are both unisex frame design.

- Model One has a shield-style lens for enhanced field of view, while Reflex has the 2-lens style for a more classic aesthetic and the ability to add some prescriptions.

- Reflex has adjustable temples for enhanced fit - it is also slightly narrower than Model One, suiting medium to smaller heads better than Model One.

- Both have interchangeable capabilities. Reflex's interchangeable process is slightly more complex than Model One's, as it entails a lock-and-key system to ensure the lenses are secure.

We offer single vision RX only for our Reflex frame - we do not offer progressive or bi-focal prescriptions at this time. Due to the high-wrap design of our Reflex frame for safety, we can only accommodate a small range of prescription requests. Please see our RX page to see our RX capabilities.

Unfortunately, for now we are only selling from our website - however, we do free returns for 60 days after buying so that you can try them on at home without committing. Check out our full return policy here.

Each base purchase of the Model One and Reflex frames comes with the Court HD+ Lens. Each base purchase of the Reflex [Indoor] comes with the Clear HD+ Lens.

Check out our video tutorials here: Sunglass Care.

Orders are generally shipped the day after they are placed. USPS Priority Mail orders placed by 5pm EST will be processed the same day and are estimated to arrive 2-3 days later, however this timeline is not guaranteed. UPS 2nd Day Air orders placed by 5pm EST will be processed the same day and will arrive two days later. UPS Next Day Air orders placed by 5pm EST will be processed the same day and will arrive the following day.Please allow for up to 1-2 days to ship during holiday season

Returns, Exchanges, & Refunds

For all returns and exchanges, please email team@riaeyewear.com for instructions and put your order # in the subject of the email.

Hang tight, it can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund!

Company

All of our sunglass frames are made just outside of Milan, Italy. Our lenses are all made by ZEISS in their Italian facility.

All of our apparel is made here in the US from small clothing makers in NYC and Los Angeles.

At RIA, we work hard every day to make premium-quality eyewear that enhances performance and protects our wearers' most important asset - their vision. Because of this, we do not offer regular discounts or sales on our products. However, we do make exceptions from time to time, so be sure to subscribe to our email list so you don’t miss out on promotional events! We always offer free shipping on orders over $100 and free 60-day returns on our site. No coupon code needed!

Of course! Check out our Bulk/Wholesale Orders page here - we are excited to work with you!

Yes! We are always excited to partner with great people who want to help spread the RIA message. Sign up to be an affliate here

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